The Ancient Dwaraka respects the privacy of its guests and website visitors. This Privacy Policy explains how personal information may be collected, used and protected when you visit our website or make a booking.
India's data-protection framework requires clear information about the personal data being processed and its purpose, and where consent is the basis for processing, consent must meet applicable requirements.
Information We May Collect
When you use our website or make a booking, we may collect information such as your:
- Name
- Age/date of birth where required for eligibility
- Mobile number
- Email address
- Booking and ticket details
- Payment/transaction information
- Emergency contact information where required
- Information voluntarily supplied in safety or medical declarations
- Website usage, device and technical information, including cookies where applicable
We will seek to collect only information reasonably necessary for providing our services and complying with applicable requirements.
How We Use Your Information
Your information may be used to process and confirm bookings, issue tickets, communicate booking information, verify eligibility, administer the experience, provide customer support, maintain safety and security, prevent fraud, comply with legal obligations, process permitted refunds or disputes, and improve our website and guest experience.
Promotional communications will be handled in accordance with applicable consent and communications requirements.
Payment Information
Online payments may be processed through authorised third-party payment gateways.
The Ancient Dwaraka does not necessarily receive or store your complete debit-card, credit-card, UPI or banking credentials when payments are processed directly by the payment service provider. The relevant provider's own privacy and security terms may also apply.
Sharing of Information
We do not sell personal information.
Information may be shared where reasonably necessary with authorised service providers such as payment processors, booking/technology providers, professional advisers, security providers and governmental or regulatory authorities where legally required.
Cookies
Our website may use cookies and similar technologies to maintain website functionality, understand website usage, improve performance and provide permitted analytics or marketing functionality.
Where legally required, appropriate choices or consent mechanisms will be provided.
Data Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, safety records, accounting, dispute resolution and compliance with applicable legal obligations.
Your Privacy Rights
Subject to applicable Indian law, you may have rights concerning your personal data, including obtaining information about its processing, correction or updating of inaccurate information, and withdrawing consent where processing is based on consent.
Withdrawal of consent does not necessarily affect processing already lawfully undertaken or information that must continue to be retained or processed under applicable law.
Children's Privacy
The underwater experience is available only to participants aged 10 years and above. Where personal information relating to a minor is required, appropriate parent/legal guardian involvement and consent requirements will be followed as applicable.
Changes to This Privacy Policy
The Ancient Dwaraka may update this Privacy Policy periodically to reflect changes in our services, technology or applicable legal requirements. The latest version published on the website will apply from its stated effective date.
Contact Us
For booking, privacy or grievance-related enquiries, contact:
The Ancient Dwaraka, Suraram, Telangana 502255
Head Office: The Ancient Dwaraka, 1-6-43/88, Road No. 2, Flat No. 101, Venugopal Nagar, Krish Orchid, Alwal, Telangana, India
Email: theancientdwaraka@gmail.com
Phone: 8331 000 091
Grievance / Privacy Contact: Customer Care